General Health

We’re triaging some patients over the phone

By March 20, 2020 June 16th, 2020 No Comments

To protect our patients, staff and community, we are introducing a telephone strategy which aims to reduce the risk of an infected person visiting the practice and ensure we are able to meet demand.

From now on, you may receive a phone call from someone within our clinical team triaging patients over the phone. Some of our doctors and nurses will be calling patients at set appointment times to determine whether the health issue can be attended to over the phone. Face-to-face consult will still be scheduled if they are required.

We are in the process of enabling video consultations and will advise you when this service is available. ACC and the Ministry of Social Development have also expanded the range of services (such as renewing certificates) that can be completed via telehealth during the COVID-19 response.

If you are asked to be triaged, please ensure you are contactable at your allocated appointment time and take comfort in the knowledge that this an effective way for our community to unite against COVID-19. Together, we can slow the spread.